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Diablo Flooring,Inc Carpet-Hardwood-Bamboo-Vinyl-Tile-Laminate-Area Rugs-Slate-Travertine.Serving Area's:Pleasanton, Danville,CA Walnut Creek,
Alamo, Orinda, San Ramon ,Livermore, Clayton, Brentwood, Oakland ,Castro Valley, Fremont ,Moraga ,Pleasant Hill ,Berkeley ,Concord ,Sunol
,Blackhawk ,Diablo, Walnut Creek, San Leandro ,Dublin ,Lafayette Fremont .Diablo, East Bay, Tri Valley, Northern California & Many more cities.
Alamo, Orinda, San Ramon ,Livermore, Clayton, Brentwood, Oakland ,Castro Valley, Fremont ,Moraga ,Pleasant Hill ,Berkeley ,Concord ,Sunol
,Blackhawk ,Diablo, Walnut Creek, San Leandro ,Dublin ,Lafayette Fremont .Diablo, East Bay, Tri Valley, Northern California & Many more cities.
The key to successful spot removal is getting to it as quick as possible. Make copies of this guide so you will
be able to give copies to friends and family so they will be able to use it as well.
YOUR BASIC SPOT REMOVAL KIT
Keep the following items on hand so you will be prepared to handle fresh spills on your carpet: Neutral dish detergent such as
Joy® or Dawn® (dilute 20:1); clear household ammonia; white vinegar (dilute 1:1); wet spotter such as Spot Gone®; dry
spotter such as Dissolve®; paint thinner; hydrogen peroxide (3% solution) for bleaching; denatured or isopropyl alcohol; a good
supply of white terry cloths; and a spotting brush. If you have pets, stock a bacteria/enzyme digester such as Liquid Alive®. A
wet/dry vac is great to have as well.
THE 6 STEPS TO REMOVING SPOTS
1. Catch it while it's fresh, when chances of removal are 75% better. Don't iron or hot-air dry until the stain is gone. Heat will
set most stains.
2. First blot up all the liquid and scrape up all the solids you can. On a large liquid spill you can use a wet/dry vac. Be careful not
to spread the stain.
3. Test any chemical you intend to use in a hidden area to make sure it won't discolor or damage the surface.
4. Apply spotter and work from the outside of the stain in, to avoid spreading. Blot, don't scrub; strike with the flat face of a
spotting brush if needed to help break up the stain.
5. Rinse chemical spotters out with water, blot the area dry and feather the edges. Brush or fluff up pile or nap.
6. On carpet and upholstery, put a thick pad of toweling over the spot, weight it down with books, and leave it there overnight
to "wick up" any remaining moisture.
SPECIFIC INSTRUCTIONS FOR SPECIFIC SPOTS AND SPILLS
Acid - Apply a solution of baking soda and water until acid has been neutralized. Then apply ammonia solution and rinse with
cold water.
Alcohol - Apply detergent solution. Blot. Apply vinegar solution. Blot. Bleach with hydrogen peroxide if necessary. Rinse with
cold water. Blot dry.
Blood - Scrape off dried blood and apply cool detergent solution. Blot. Apply cool ammonia solution. Blot. Rinse. Blot dry. If
stain remains, apply rust remover or bleach with hydrogen peroxide.
Candle Wax - Scrape off all you can. Ice cubes will make it brittle for easier scraping. A hot iron (on low heat setting) over a
damp cloth will melt and absorb remaining wax. Apply dry-cleaning solvent. Blot.
Candy - Scrape off all you can with a dull knife. Sponge with detergent solution. Blot. Rinse. Be sure all traces of sugar are
gone. Sugars left in carpet will cause a rapid re-soiling problem.
Chocolate - Scrape off all you can first. Sponge with dry-cleaning solvent. Blot. Sponge with detergent solution. Blot. Rinse. If
stain remains, treat with hydrogen peroxide.
Cigarette Burns - If the burn is slight, rub with dry steel wool — or if you feel confident, trim the damaged tufts. If the burn
is bad, take a razor blade and scrape some fibers from a hidden area and use super glue to patch the burn with the fibers.
Coffee - Blot with detergent solution. Rinse. Blot with vinegar. Rinse. Air dry. If stain remains, sponge with dry cleaning
solvent. treat remaining stain with hydrogen peroxide. Coffee is a very difficult stain, and can in many cases be permanent.
Crayon - Scrape off all you can. Just as with candle wax, use a hot iron and a damp cloth to melt and absorb the remaining
wax. Apply dry cleaning solvent. Blot. Apply detergent solution. Rinse. Blot dry.
Grass - Apply detergent solution. Blot. Rinse. Blot. Apply ammonia solution. Blot. Apply vinegar solution. Blot. Rinse.
Greasy Foods - Apply dry cleaning solvent. Work to center to avoid ring. Blot. Apply light detergent solution. Rinse. Blot dry.
Gum - Use aerosol gum freeze or ice cube to harden the gum and make it brittle, then strike and break into pieces. Scrape them
up with a dull butter knife. Remove residue with dry cleaning solvent.
Ice Cream - Don't wait. Blot up all you can immediately with a dry cloth. Apply ammonia solution or protein digester. Rinse. If
area is large, extract afterward.
Ink - Sponge with detergent solution. Rinse. If stain remains, saturate with cheap hair spray and blot. Always work from the
outside in to avoid making the spot bigger.
Jam/Jelly - Apply detergent solution. Let sit to soften. Blot. Apply vinegar solution. Blot. Rinse. Blot dry.
Lipstick - Scrape off all you can, taking care not to spread the stain. Apply dry cleaning solvent and blot repeatedly until color is
gone. Apply detergent solution. Blot. Apply ammonia solution. Blot. Rinse.
Mildew - Dry-brush to remove as much as possible. Sponge area with disinfectant solution. Blot. Sponge with ammonia. Rinse.
Treat with hydrogen peroxide.
Mud - Allow to dry and vacuum or brush off as much as possible. Apply detergent or ammonia solution. Blot. Rinse. Blot dry.
If stain remains, apply dry cleaning solvent. Blot dry.
Mustard/Ketchup - Apply vinegar solution. Blot. Apply detergent solution. Blot. If stain remains apply rust remover or
hydrogen peroxide solution. Blot. Do not use ammonia or alkaline cleaners.
Nail Polish - Blot acetone or non-oily nail polish remover through the stain into a clean absorbent pad. No acetone on acetate,
modacrylic, silk, or wool. Use amyl acetate from a pharmacy. Flush with dry cleaning fluid. Air-dry.
Oil - Apply dry cleaning solvent. Work to center to avoid ring. Blot. Apply light detergent solution. Rinse. Blot.
Paint/Varnish - Oil-based paint or varnish: if fresh, flush with mineral spirits. If dry, carefully soften with lacquer thinner (test
first for fabric damage) then flush with appropriate solvent.
Pet Stains - Blot out all liquid possible by placing a clean towel on the spot and standing on it. Apply bacteria/enzyme digester
according to directions. When dry, remove any remaining stain with Urine Stain Remover. Carpet pad may need replacement if
contaminated.
Rust - Rub with steel wool or rust remover. If you use professional rust remover, be careful not to get any on your skin. Don't
apply it to glass, porcelain or enamel surfaces. Rinse. Blot dry.
Shoe Polish - Gently scrape off all you can, being extra careful not to spread the stain. Blot dry cleaning solvent through the
stain into a clean absorbent pad. Sponge with detergent solution. Blot. Sponge with ammonia. Rinse. If stain remains, try
alcohol, then hydrogen peroxide.
Soft Drinks - Blot up all you can. Blot with detergent solution. Rinse. Air dry. If stain remains, soak with glycerin for 30
minutes and rinse.
Tar - Scrape up all you can, then remove residue by blotting with paint thinner or dry cleaning solvent. Blot with detergent
solution. Rinse. Blot dry.
Vomit - Scrape up as much as possible. Apply bacteria/enzyme digester according to directions. When dry, remove any
remaining stain with detergent solution. Rinse. Blot dry.
be able to give copies to friends and family so they will be able to use it as well.
YOUR BASIC SPOT REMOVAL KIT
Keep the following items on hand so you will be prepared to handle fresh spills on your carpet: Neutral dish detergent such as
Joy® or Dawn® (dilute 20:1); clear household ammonia; white vinegar (dilute 1:1); wet spotter such as Spot Gone®; dry
spotter such as Dissolve®; paint thinner; hydrogen peroxide (3% solution) for bleaching; denatured or isopropyl alcohol; a good
supply of white terry cloths; and a spotting brush. If you have pets, stock a bacteria/enzyme digester such as Liquid Alive®. A
wet/dry vac is great to have as well.
THE 6 STEPS TO REMOVING SPOTS
1. Catch it while it's fresh, when chances of removal are 75% better. Don't iron or hot-air dry until the stain is gone. Heat will
set most stains.
2. First blot up all the liquid and scrape up all the solids you can. On a large liquid spill you can use a wet/dry vac. Be careful not
to spread the stain.
3. Test any chemical you intend to use in a hidden area to make sure it won't discolor or damage the surface.
4. Apply spotter and work from the outside of the stain in, to avoid spreading. Blot, don't scrub; strike with the flat face of a
spotting brush if needed to help break up the stain.
5. Rinse chemical spotters out with water, blot the area dry and feather the edges. Brush or fluff up pile or nap.
6. On carpet and upholstery, put a thick pad of toweling over the spot, weight it down with books, and leave it there overnight
to "wick up" any remaining moisture.
SPECIFIC INSTRUCTIONS FOR SPECIFIC SPOTS AND SPILLS
Acid - Apply a solution of baking soda and water until acid has been neutralized. Then apply ammonia solution and rinse with
cold water.
Alcohol - Apply detergent solution. Blot. Apply vinegar solution. Blot. Bleach with hydrogen peroxide if necessary. Rinse with
cold water. Blot dry.
Blood - Scrape off dried blood and apply cool detergent solution. Blot. Apply cool ammonia solution. Blot. Rinse. Blot dry. If
stain remains, apply rust remover or bleach with hydrogen peroxide.
Candle Wax - Scrape off all you can. Ice cubes will make it brittle for easier scraping. A hot iron (on low heat setting) over a
damp cloth will melt and absorb remaining wax. Apply dry-cleaning solvent. Blot.
Candy - Scrape off all you can with a dull knife. Sponge with detergent solution. Blot. Rinse. Be sure all traces of sugar are
gone. Sugars left in carpet will cause a rapid re-soiling problem.
Chocolate - Scrape off all you can first. Sponge with dry-cleaning solvent. Blot. Sponge with detergent solution. Blot. Rinse. If
stain remains, treat with hydrogen peroxide.
Cigarette Burns - If the burn is slight, rub with dry steel wool — or if you feel confident, trim the damaged tufts. If the burn
is bad, take a razor blade and scrape some fibers from a hidden area and use super glue to patch the burn with the fibers.
Coffee - Blot with detergent solution. Rinse. Blot with vinegar. Rinse. Air dry. If stain remains, sponge with dry cleaning
solvent. treat remaining stain with hydrogen peroxide. Coffee is a very difficult stain, and can in many cases be permanent.
Crayon - Scrape off all you can. Just as with candle wax, use a hot iron and a damp cloth to melt and absorb the remaining
wax. Apply dry cleaning solvent. Blot. Apply detergent solution. Rinse. Blot dry.
Grass - Apply detergent solution. Blot. Rinse. Blot. Apply ammonia solution. Blot. Apply vinegar solution. Blot. Rinse.
Greasy Foods - Apply dry cleaning solvent. Work to center to avoid ring. Blot. Apply light detergent solution. Rinse. Blot dry.
Gum - Use aerosol gum freeze or ice cube to harden the gum and make it brittle, then strike and break into pieces. Scrape them
up with a dull butter knife. Remove residue with dry cleaning solvent.
Ice Cream - Don't wait. Blot up all you can immediately with a dry cloth. Apply ammonia solution or protein digester. Rinse. If
area is large, extract afterward.
Ink - Sponge with detergent solution. Rinse. If stain remains, saturate with cheap hair spray and blot. Always work from the
outside in to avoid making the spot bigger.
Jam/Jelly - Apply detergent solution. Let sit to soften. Blot. Apply vinegar solution. Blot. Rinse. Blot dry.
Lipstick - Scrape off all you can, taking care not to spread the stain. Apply dry cleaning solvent and blot repeatedly until color is
gone. Apply detergent solution. Blot. Apply ammonia solution. Blot. Rinse.
Mildew - Dry-brush to remove as much as possible. Sponge area with disinfectant solution. Blot. Sponge with ammonia. Rinse.
Treat with hydrogen peroxide.
Mud - Allow to dry and vacuum or brush off as much as possible. Apply detergent or ammonia solution. Blot. Rinse. Blot dry.
If stain remains, apply dry cleaning solvent. Blot dry.
Mustard/Ketchup - Apply vinegar solution. Blot. Apply detergent solution. Blot. If stain remains apply rust remover or
hydrogen peroxide solution. Blot. Do not use ammonia or alkaline cleaners.
Nail Polish - Blot acetone or non-oily nail polish remover through the stain into a clean absorbent pad. No acetone on acetate,
modacrylic, silk, or wool. Use amyl acetate from a pharmacy. Flush with dry cleaning fluid. Air-dry.
Oil - Apply dry cleaning solvent. Work to center to avoid ring. Blot. Apply light detergent solution. Rinse. Blot.
Paint/Varnish - Oil-based paint or varnish: if fresh, flush with mineral spirits. If dry, carefully soften with lacquer thinner (test
first for fabric damage) then flush with appropriate solvent.
Pet Stains - Blot out all liquid possible by placing a clean towel on the spot and standing on it. Apply bacteria/enzyme digester
according to directions. When dry, remove any remaining stain with Urine Stain Remover. Carpet pad may need replacement if
contaminated.
Rust - Rub with steel wool or rust remover. If you use professional rust remover, be careful not to get any on your skin. Don't
apply it to glass, porcelain or enamel surfaces. Rinse. Blot dry.
Shoe Polish - Gently scrape off all you can, being extra careful not to spread the stain. Blot dry cleaning solvent through the
stain into a clean absorbent pad. Sponge with detergent solution. Blot. Sponge with ammonia. Rinse. If stain remains, try
alcohol, then hydrogen peroxide.
Soft Drinks - Blot up all you can. Blot with detergent solution. Rinse. Air dry. If stain remains, soak with glycerin for 30
minutes and rinse.
Tar - Scrape up all you can, then remove residue by blotting with paint thinner or dry cleaning solvent. Blot with detergent
solution. Rinse. Blot dry.
Vomit - Scrape up as much as possible. Apply bacteria/enzyme digester according to directions. When dry, remove any
remaining stain with detergent solution. Rinse. Blot dry.
Customer Care Installation Warranty
Diablo Flooring is committed to your satisfaction. Your 2-year Installation warranty is our
guarantee that we stand behind our service. The warranty applies only to flooring installed by a
certified California Carpet Installer. If at anytime you should encounter a problem with your
new flooring please contact your salesperson, or email us at: info@diabloflooring.com
Manufacturer Warranty
Each manufacturer has specific terms and conditions. Please refer to the links on the left of this
page to direct you to the appropriate site.
Important Information
For issues regarding your Satinmaster or Wear-Dated products please contact the following:
Stainmaster - 1(800) 438-7668 (view warranty)
Wear-Dated - 1(800) 367-9598 (view warranty)
How to care for your new floor
Proper care is essential to protect the value of your investment. The following are general
guidelines when caring for your new floor. Please refer to the manufacturer for specific care
instructions.
Wood
Routine dusting is the best method of cleaning.
Never use a wet mop! Only a professional wood cleaning product should be used. Do not use
ammonia or other floor cleaning products as they can damage the floors finish.
Wipe up spills as soon as possible and keep damp items off of the floor.
When vacuuming wood floors be sure to have a soft brush attachment, this will prevent
scratches from appearing.
Prolonged sunlight exposure can cause fading. Window coverings can assist in preventing sun
faded floors.
Place protector pads on furniture legs, especially on chairs that are used often and tend to move
around.
Wool
Vacuuming is the best way to remove everyday dust and dirt. In the first year we recommend
you vacuum at least twice a week to remove the excess fuzz that accumulates on the surface.
The fuzzing is normal and in no way shortens the life of the rug. It is the result of loose fibers
created during the weaving process.
Remove spills immediately with a clean dry cloth, blot but do not rub. If a cleaning solution is
necessary, only use a product specified for wool. Do not use "Oxy" cleaners, they should be
avoided and can damage the wool fibers.
Steam clean when necessary. This method is most effective when performed by a professional.
Synthetic/Nylon
Synthetic fibers are easy to keep clean, and they can handle high traffic and soiling well.
Vacuum often to remove dust and dirt particles.
Clean spills up immediately by using a clean dry cloth, blot and do not rub.
Natural Fibers
Do not steam clean or wet-shampoo.
Spills need immediate attention, blot excess moisture with a clean dry cloth.
Vacuum frequently as dirt and dust can become trapped in the fibers.
Use entrance mats outside the entrances to trap soil before it can be tracked into your home.
Vinyl/Linoleum
Sweep floors regularly to keep abrasive soil off the surface.
Spills should be cleaned up immediately to avoid staining.
Vacuum regularly with a soft brush attachment to avoid scratching.
Warm water alone can clean a vinyl floor. If you choose to use a cleanser make sure it is
recommended for your specific flooring.
Silk
Dry clean only.
Don't do it yourself
Do-it-yourself rug shampooers or "steam" cleaning machines usually do more harm than good.
First, they leave most of the dirt and residue behind. Secondly, the machine leaves detergent
residue in addition to the soil that was already there. Do-it-yourself "steam" cleaning machines
can cause serious and permanent damage from
over wetting.
Diablo Flooring is committed to your satisfaction. Your 2-year Installation warranty is our
guarantee that we stand behind our service. The warranty applies only to flooring installed by a
certified California Carpet Installer. If at anytime you should encounter a problem with your
new flooring please contact your salesperson, or email us at: info@diabloflooring.com
Manufacturer Warranty
Each manufacturer has specific terms and conditions. Please refer to the links on the left of this
page to direct you to the appropriate site.
Important Information
For issues regarding your Satinmaster or Wear-Dated products please contact the following:
Stainmaster - 1(800) 438-7668 (view warranty)
Wear-Dated - 1(800) 367-9598 (view warranty)
How to care for your new floor
Proper care is essential to protect the value of your investment. The following are general
guidelines when caring for your new floor. Please refer to the manufacturer for specific care
instructions.
Wood
Routine dusting is the best method of cleaning.
Never use a wet mop! Only a professional wood cleaning product should be used. Do not use
ammonia or other floor cleaning products as they can damage the floors finish.
Wipe up spills as soon as possible and keep damp items off of the floor.
When vacuuming wood floors be sure to have a soft brush attachment, this will prevent
scratches from appearing.
Prolonged sunlight exposure can cause fading. Window coverings can assist in preventing sun
faded floors.
Place protector pads on furniture legs, especially on chairs that are used often and tend to move
around.
Wool
Vacuuming is the best way to remove everyday dust and dirt. In the first year we recommend
you vacuum at least twice a week to remove the excess fuzz that accumulates on the surface.
The fuzzing is normal and in no way shortens the life of the rug. It is the result of loose fibers
created during the weaving process.
Remove spills immediately with a clean dry cloth, blot but do not rub. If a cleaning solution is
necessary, only use a product specified for wool. Do not use "Oxy" cleaners, they should be
avoided and can damage the wool fibers.
Steam clean when necessary. This method is most effective when performed by a professional.
Synthetic/Nylon
Synthetic fibers are easy to keep clean, and they can handle high traffic and soiling well.
Vacuum often to remove dust and dirt particles.
Clean spills up immediately by using a clean dry cloth, blot and do not rub.
Natural Fibers
Do not steam clean or wet-shampoo.
Spills need immediate attention, blot excess moisture with a clean dry cloth.
Vacuum frequently as dirt and dust can become trapped in the fibers.
Use entrance mats outside the entrances to trap soil before it can be tracked into your home.
Vinyl/Linoleum
Sweep floors regularly to keep abrasive soil off the surface.
Spills should be cleaned up immediately to avoid staining.
Vacuum regularly with a soft brush attachment to avoid scratching.
Warm water alone can clean a vinyl floor. If you choose to use a cleanser make sure it is
recommended for your specific flooring.
Silk
Dry clean only.
Don't do it yourself
Do-it-yourself rug shampooers or "steam" cleaning machines usually do more harm than good.
First, they leave most of the dirt and residue behind. Secondly, the machine leaves detergent
residue in addition to the soil that was already there. Do-it-yourself "steam" cleaning machines
can cause serious and permanent damage from
over wetting.
Links & Resources
Click on the link below to be
directed to brand specific
information.
Warranty Care
Amtico
Anderson
Antrim
Armstrong
Atlas
Bellbridge
Bellefloor
Bentley Prince Street
Bigelow
BR-111
Carousel
Congoleum
Durkan
Eco timber
Expanco
Fabrica
Forbo
Glen Eden
Godfrey Hirst
Hallmark
Junkers
Kahrs
Kane
Karastan
Lauzon
Masland
Mirage
Mohawk
Mullican
Nourison
Quick-step
Regupol
Shaw
Stanton
Tarkett
Teragren
Trueloc
Unique
Upofloor
WFI
Wicanders
Wilsonart
Zaxxon
Click on the link below to be
directed to brand specific
information.
Warranty Care
Amtico
Anderson
Antrim
Armstrong
Atlas
Bellbridge
Bellefloor
Bentley Prince Street
Bigelow
BR-111
Carousel
Congoleum
Durkan
Eco timber
Expanco
Fabrica
Forbo
Glen Eden
Godfrey Hirst
Hallmark
Junkers
Kahrs
Kane
Karastan
Lauzon
Masland
Mirage
Mohawk
Mullican
Nourison
Quick-step
Regupol
Shaw
Stanton
Tarkett
Teragren
Trueloc
Unique
Upofloor
WFI
Wicanders
Wilsonart
Zaxxon